Privacy policy

Last updated: April 14, 2026
Aviora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Aviora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de‑identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
•     Contact details including your name, address, billing address, shipping address, phone number, and email address.
•     Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
•     Account information including your username, password, security questions, preferences, and settings.
•     Transaction information including the items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.•     Communications with us including information you provide when contacting customer support or communicating with us in any way.
•     Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
•     Usage information including how and when you interact with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:
•     Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
•     Automatically through the Services, including from your device when you use our products or visit our website, and through cookies and similar technologies.
•     From our service providers, when they collect or process personal information on our behalf.
•     From partners or other third parties as permitted by law.

How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide and operate the Services, including processing payments, fulfilling orders, remembering your preferences, sending account notifications, handling returns and exchanges, managing your account, arranging shipping, enabling product reviews, and creating a personalized shopping experience. This may include using your information to improve and tailor the Services.
Marketing and Advertising
We use your personal information for marketing purposes, including sending promotional emails, text messages, or mail, and showing you online ads based on your activity, past purchases, or items added to your cart.

Security and Fraud Prevention
We use your personal information to authenticate your account, maintain a secure shopping environment, detect and investigate fraudulent or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your login details safe.
Communicating with You
We use your personal information to provide customer support, respond to your inquiries, and maintain our relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to legal requests, participate in investigations or litigation, and enforce our terms or policies.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
•     With Shopify, vendors, and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
•     With business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising with third‑party services based on your online activity across different merchants and websites. These partners will use your information according to their own privacy notices. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising.
•     When you request or consent to our disclosure of information to third parties, such as shipping carriers or social media integrations.
•     With our affiliates or within our corporate group.
•     In connection with business transactions, such as a merger or bankruptcy, or to comply with legal obligations (including subpoenas or government requests), enforce our policies, or protect the rights and safety of Aviora, our users, or others.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services may be transmitted to Shopify and third parties located in countries other than your own.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with Aviora, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your privacy rights requests.
To learn more about how Shopify uses your personal information, you can review the Shopify Consumer Privacy Policy.
Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third‑Party Websites and Links
The Services may include links to third‑party websites or platforms. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy practices, accuracy, or reliability of information on third‑party sites.
Information you share publicly or on social media platforms may be visible to others without limitation.

Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.
If you are a parent or guardian and believe your child has provided personal information, you may contact us to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age.

Security and Retention of Your Information
While we take steps to protect your information, no security measures are perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure in transit.
We recommend avoiding unsecure channels when sharing sensitive information.
We retain personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may apply only in certain circumstances and may be limited by law:
•     Right to Access / Know — request access to personal information we hold about you.
•     Right to Delete — request deletion of personal information we maintain about you.
•     Right to Correct — request correction of inaccurate personal information.
•     Right of Portability — request a copy of your personal information or transfer it to a third party (in certain cases).
•     Right to Opt Out of Sale or Sharing for Targeted Advertising — depending on your location, you may opt out of the “sale” or “sharing” of your personal information or its use for targeted advertising.
•     Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link. Non‑promotional emails (e.g., order updates) will still be sent.

أكيد يا محمود — عدّلت لك هذا الجزء بالكامل ليكون مناسب لمتجرك Aviora وبصياغة قانونية جاهزة للّصق في صفحة Privacy Policy داخل Shopify.
ما غيّرت أي معنى قانوني، فقط استبدلت اسم المتجر وضبطت الأسلوب ليكون احترافي وواضح.

Additional Rights for UK and EEA Residents
If you reside in the UK or the European Economic Area (EEA), and subject to exceptions and limitations under local law, you may exercise the following rights in addition to those listed above:
•     Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
•     Withdrawal of Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
You may exercise these rights where indicated on the Services or by contacting us using the details provided below.
To learn more about how Shopify processes your personal information and the rights available to you, visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising your rights.
We may need to verify your identity before processing your request, as permitted by law.
You may also designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof of authorization and may ask you to verify your identity directly with us.
We will respond to your request within the timeframe required by applicable law.

Complaints
If you have concerns about how we process your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
For EEA residents, a list of supervisory authorities is available online.

International Transfers
We may transfer, store, and process your personal information outside the country where you reside.
If we transfer your information outside the EEA or the UK, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contracts, unless the destination country has been deemed to provide adequate protection.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will post the updated version on this website, update the “Last updated” date, and provide notice as required by law.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, you may contact us at:
📧 mahmoudmusalam59@gmail.com
For the purposes of applicable data protection laws, Aviora is the data controller of your personal information.